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Frequently Asked Questions

 
 

What kind of paper should I choose? 

For framed prints, my first choice is always metallic paper, and pearl fine art paper is a close second. The colors, especially blues, yellows and oranges really pop on those papers. Don't confuse metallic paper with metal! I'm stressing this because I've had customers get confused about this in the past. 

Metal is actually a sheet of aluminum coated with a bright white finish. The fine details are outstanding, the color depth is life-like, and the images have a three-dimensional feel. I offer both matte and glossy finishes. Your choice depends on where they will hang. Glossy is my first choice for a home environment. Areas such as offices and lobbies, and very large prints, work better with a matte finish because it reduces the glare of reflected light. 

Canvas is very popular. It fits just about anywhere and is easy to hang. I recommend glossy canvas, as it picks up the details much better than a matte finish.  

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Monday to Friday. With our favorable central location, 85% of the Lower 48 states experience shipping times of 3 business days.   

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated by the lab based on the weight of your order. 

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days, and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADIAN, INTERNATIONAL, APO AND FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns, Exchanges and Refunds?

We will provide a no-charge replacement or refund for any quality issues and orders damaged in shipping. We may request to have the defective product returned to us and would provide a return shipping label. For a refund or replacement, please contact support@wolkove.com. 

Since all products are custom made to order, we cannot offer refunds or replacements of products ordered by mistake or based on preference. Please be sure to view the sample images and product descriptions. If you need help choosing a medium, please contact us for assistance.

CAN I CANCEL MY ORDER? 

You can cancel an order as long as it has not yet gone into production. However, keep in mind that due to our quick turnaround time, this happens very quickly!  Please contact support@wolkove.com as soon as possible if you need to cancel your order.  We will do our best to help.

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

When we approve the replacement, we will send a shipping label and instructions.

HOW DO I CONTACT YOU? 

E-mail us any time at support@wolkove.com  

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How can I keep up with your new work?

We would love for you to be among the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! 

You can also follow us on Facebook


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